top of page
Customer Experience Library - Tip #5 Listen to your customer - Then Stop Listening
Listen to your customers to define the problem – stop listening to define the solution I can’t tell you how many meetings I've been in...
Mark O'Brien
May 10, 20232 min read
Customer Experience Library - Tip #4 The MAYA Principle
The MAYA principle. The most advanced yet acceptable. As experience designers, we can all think of amazing solutions to everyday...
Mark O'Brien
Mar 27, 20232 min read
Customer Experience Library - Tip #3 You're Too Close
You’re too close – Make it so ANYONE can understand When we started this company, I had been studying, reading, and practicing these...
Mark O'Brien
Mar 3, 20232 min read
Chat GPT on Customer Experience
Here's what Chat GPT says are the elements in creating an excellent customer experience: Creating Excellent Customer Experience In...
Mark O'Brien
Jan 25, 20232 min read
Customer Experience Tip Library - Tip #2 Buyers are People
Buyers are ALWAYS people. Meet Juliette. Juliette is a 29 year old who lives in Atlanta. She is an extremely intelligent and a...
Mark O'Brien
Dec 2, 20222 min read
Customer Experience Tip Library - Tip #1 Buy Something From Yourself
Series 1: Customer Experience Tips -Buy Something From Yourself Whether you are providing a product or a service, the best way to have...
Mark O'Brien
Nov 30, 20222 min read
bottom of page